Corporate : Frontline (actual)
4 : 1
Benchmarked against Retail — target 1 : 20, flag below 1 : 12
Frontline headcount
67
delivers the product or service at the point of customer contact
Corporate headcount
294
cost centre decides, not location or title
Corporate surplus vs. benchmark
$33,177,104
291 roles above what a 1 : 20 ratio implies